These terms govern your use of Byld Technologies' services. Please read them carefully — especially our Refund Policy if you're considering a project with us.
Plain English Summary: We do great work. You pay on the agreed schedule. If we fail to deliver what we promised, you're protected. If you cancel voluntarily, refunds are prorated based on work completed. Full details below.
By engaging Byld Technologies LLC ("Byld," "we," "us," "our") for services — whether by signing a project agreement, making a payment, or verbally or electronically confirming a project — you ("Client," "you") agree to be bound by these Terms of Service.
These Terms apply to all services including website development, custom software development, AI implementation, consulting, maintenance, and any other digital services provided by Byld Technologies.
If you do not agree to these Terms, do not engage our services. These Terms supersede any prior verbal or written representations unless explicitly incorporated into a signed project agreement.
Byld Technologies provides the following categories of services:
The specific deliverables, timeline, and pricing for each engagement are defined in a project proposal or Statement of Work ("SOW") provided to you prior to project commencement.
To ensure successful project delivery, you agree to:
Unless otherwise specified in a project agreement, our standard payment structure is:
For ongoing retainer or maintenance agreements, payment is due on the 1st of each month in advance.
We accept payment via:
Invoices are due within 7 days of issuance unless otherwise agreed. Overdue invoices accrue interest at 1.5% per month (18% annually) on the outstanding balance. Byld reserves the right to pause or suspend work on any project where a payment is more than 14 days overdue. Project files, credentials, and deliverables will not be released until all outstanding balances are paid in full.
All fees are exclusive of applicable taxes. Where required by law, Byld will add applicable sales tax, VAT, or other taxes to invoices. Clients are responsible for any taxes applicable to their jurisdiction.
The scope of each project is defined in the signed proposal or SOW. Any additions or changes beyond the agreed scope ("change requests") will be assessed and quoted separately.
We will notify you in writing before undertaking any out-of-scope work and obtain your approval for any additional costs. Verbal requests for changes do not bind Byld to complete such changes without a written change order.
Byld reserves the right to decline change requests that materially alter the project's technical direction or timeline.
Scope Creep Notice: "Small changes" that accumulate can significantly extend timelines and costs. We flag scope additions proactively and transparently — this protects both parties and keeps projects on track.
Upon receipt of full payment, Byld transfers to Client full ownership of all custom code, designs, and content created specifically for your project, including source files.
Byld retains ownership of:
Unless explicitly requested otherwise in writing, Byld reserves the right to display completed work in our portfolio and use project outcomes in case studies and marketing materials. We will never disclose confidential business information in such materials.
You retain all ownership of content, trademarks, and materials you provide to us. By providing such materials, you grant Byld a limited license to use them solely for project delivery purposes.
Both parties agree to hold in strict confidence any non-public information shared during the course of the engagement, including business strategies, financial data, technical systems, and client lists.
Confidential information shall not be disclosed to third parties without prior written consent, except as required by law or to subcontractors bound by equivalent confidentiality obligations.
This confidentiality obligation survives termination of the project agreement for a period of 3 years.
Byld warrants that:
Byld provides a 30-day warranty period after project launch during which we will fix any bugs or defects in the deliverables at no additional charge, provided that:
Except as expressly stated, services are provided "as is." Byld does not warrant specific business results (revenue increases, lead generation rates, search engine rankings) as these depend on factors outside our control.
To the maximum extent permitted by applicable law, Byld's total cumulative liability to Client for any claims arising from or related to our services shall not exceed the total fees paid by Client to Byld in the 12 months preceding the claim.
Byld shall not be liable for:
Client may terminate a project at any time by providing written notice to byldtechnologies@hotmail.com. Upon termination, Client is responsible for payment of all work completed up to the termination date. See the Refund Policy (below) for details on refund eligibility.
Byld may terminate a project if:
In such cases, Client will be invoiced for all work completed. If payment has already been received that exceeds work completed, a prorated refund will be issued.
Upon termination, each party will return or destroy the other's confidential information. Byld will deliver all completed work product upon receipt of final payment for work performed.
This Refund Policy is part of our Terms of Service and governs all refund requests for services purchased from Byld Technologies LLC. We process payments via Stripe and comply with Stripe's merchant requirements and applicable consumer protection laws.
We stand behind our work. Our goal is to deliver results that exceed your expectations. If we fall short of what we promised, we will make it right — including issuing refunds where appropriate.
At the same time, as a service business, work begins immediately upon project start and costs are incurred in the form of team time, design resources, and infrastructure. Our refund policy reflects the actual work performed.
Key principle: Refunds are based on work not yet completed. Work already delivered is billable, regardless of the reason for cancellation.
If you cancel a project, your refund eligibility is determined by the stage of the project at the time of cancellation:
| Project Stage | Refund Eligibility | Details |
|---|---|---|
| Before project kickoff (within 48 hours of payment, no work begun) |
100% Refund | Full refund of deposit, minus any Stripe processing fees (typically 2.9% + $0.30). Refund issued within 5–10 business days. |
| Discovery / Planning phase (kickoff completed, no design or code begun) |
75% Refund | 25% retained to cover kickoff meeting, strategy documentation, and planning resources consumed. |
| Design phase (mockups, wireframes, or UI delivered) |
50% Refund | 50% retained for design work completed. Client retains rights to all design files delivered to date. |
| Development phase (coding has begun, partial build delivered) |
Prorated | Refund calculated based on percentage of project remaining. E.g., if 60% of work is complete, 40% of total project fee is refundable. Byld will provide a completion estimate in writing. |
| Testing / QA phase (build complete, in review/revision stage) |
10–20% Refund | Project is substantially complete. Only a partial refund is available, reflecting minor remaining tasks. |
| Post-launch (project delivered and accepted) |
No Refund | Once a project is live and accepted by the client, the engagement is considered complete. See Warranty (Section 8) for post-launch defect resolution. |
| Ongoing retainer / maintenance (monthly recurring services) |
Prorated Monthly | Cancel anytime. Unused days in the current billing period are refunded on a pro-rata basis. No refund for the setup fee on new retainers. |
| Consulting sessions (single-session strategy calls) |
Full Refund if 48hr+ notice | Cancel 48+ hours before the scheduled session for a full refund. Cancellations within 48 hours: 50% refund. No-shows: no refund. |
Note on Stripe processing fees: Stripe charges Byld a non-refundable processing fee on all transactions (typically 2.9% + $0.30 per transaction). On refunds, this fee is deducted from the refund amount where the refund is not due to Byld's fault. Where Byld is at fault, we absorb the processing fee.
Regardless of project stage, you are entitled to a full refund if:
The following are not eligible for refunds under any circumstance:
Important: If you approved a design direction, feature specification, or technical decision during the project, that approval constitutes acceptance of the work to that point. You cannot later claim a refund for approved work on the basis that you changed your preference.
Before initiating any dispute or chargeback with your bank or Stripe, please contact us directly. Most issues are resolved quickly and amicably when we're given the chance to address them.
Email byldtechnologies@hotmail.com with the subject line "Refund Request — [Your Name / Project Name]" and include:
We will acknowledge your request within 2 business days and provide a resolution within 10 business days. For complex cases, we may request additional documentation or a call to discuss.
Approved refunds are processed back to the original payment method via Stripe. Refunds typically appear on your statement within 5–10 business days, depending on your bank or card issuer. We cannot issue refunds to a different card or bank account than the one used for the original payment.
Email: byldtechnologies@hotmail.com
Phone: +1 (307) 622-4946
Hours: Monday–Friday, 9 AM – 6 PM Eastern Time
Response time: Within 2 business days
We ask that you contact us before initiating a chargeback with your bank or credit card company. Chargebacks are costly for small businesses and are typically not necessary when we can resolve issues directly.
If a chargeback is filed without prior contact:
Fraudulent chargebacks — where a client files a dispute for services that were legitimately delivered — may be reported to relevant authorities and credit bureaus.
Stripe Dispute Policy: All payments are processed via Stripe. In the event of a dispute that cannot be resolved between Byld and the Client, Stripe's dispute resolution process may be invoked. Both parties agree to cooperate with Stripe's investigation and provide requested documentation promptly.
These Terms of Service are governed by the laws of the State of Wyoming, United States, without regard to conflict of law provisions.
Any dispute arising from these Terms or our services shall first be subject to good-faith negotiation between the parties. If unresolved within 30 days, disputes shall be submitted to binding arbitration in accordance with the American Arbitration Association (AAA) rules, conducted in Wyoming (or via video conference).
Notwithstanding the above, either party may seek injunctive or equitable relief in a court of competent jurisdiction to prevent irreparable harm.
Class action waiver: Both parties waive any right to participate in a class action lawsuit or class-wide arbitration related to these Terms.
For any questions about these Terms of Service or Refund Policy, please contact us:
Email: byldtechnologies@hotmail.com
Phone: +1 (307) 622-4946
For refund requests: Subject line "Refund Request — [Your Name]"
For legal notices: Subject line "Legal Notice — Byld Technologies"
These Terms were last updated on June 1, 2025 and are effective for all projects beginning on or after that date. We reserve the right to update these Terms; material changes will be communicated to active clients with at least 14 days' notice.